UC San Diego Jobs Site

Column Content Left

#98422 Director, Case Manager Services

Extended Deadline: Tue 5/28/2019

This position will remain open until a suitable candidate is identified.


Reporting directly to the Vice Chancellor of Student Affairs, the Director of Case Management Services (CMS) is responsible for the strategic planning, development, implementation and management of a broad range of undergraduate and graduate students’ case management services, programs and initiatives that align with the University’s strategic plan and Student Affairs' goals. The position functions with a high level of autonomy and is accountable for the outcome of complex student cases and efforts. Responsible for the supervision and training of professional and support staff, including overseeing the day-to-day operations of the units and managing an operating budget in excess of $500K.

The Director of CMS is responsible for overseeing and addressing a broad range of complex student issues, campus climate concerns and has a collaborative relationship with campus partners and participates in the development and implementation of campus-wide Student Affairs’ strategic goals and objectives. The position functions as an advocate for campus-wide programs and resources to meet student needs and works with campus leaders (such as Student Life Units, Student Affairs, Academic Affairs Unit, staff and faculty, community agencies, donors, etc.) to address the needs of campus community. Ensures policies and procedures are consistent with campus-wide policies and in compliance with state and federal regulations. Serves on committees, task forces, hiring search committees, and collaborates with other university offices and programs for the benefit of students. Acts on behalf of the Vice Chancellor of Student Affairs as requested and participates on campus wide initiatives on all matters related to the CMS and programs.

  • Must be available to work evenings/weekends for crisis response.


  • Bachelor’s degree in education, counseling, psychology or related field plus minimum of 7 years of work experience in case management, counseling, student personnel services and progressive supervision and managerial experience in an academic setting or the equivalent combination of education and experience. Master’s degree in psychology, social work, counseling, or related field from an accredited institution preferred.

  • Thorough knowledge of Student Affairs / Student Life specialization. Knowledge of behavioral intervention team policy and procedures and ability to work with a broad variety of difficult cases. Solid knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories

  • Strong knowledge of advising and counseling techniques. Skilled in directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting). Experience in working with behavioral assessment teams or similar groups and managing coordinated responses to crisis situations. Thorough understanding of the developmental tasks appropriate to undergraduates students, with a corresponding ability to conceptualize and implement programs to meet a variety of students needs in a variety of developmental areas. Proven ability to manage crisis and emergency situations.

  • Skills in monitoring / assessing people, processes or services, to make improvements. Demonstrated experience and skill to routinely monitor production and quality of work being produced by staff and set performance standards, observing behavior, providing objective feedback, counseling, and implementing corrective action as needed to mediate disputes or otherwise help to resolve conflicts and to provide effective leadership/coaching/mentoring.

  • Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do. Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.

  • Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.

  • Ability in problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, leadership, and intercultural competence. Demonstrated experience and skill to assess staff capabilities and workloads and redistribute when necessary. Demonstrated experience and skill to teach/train staff in all aspects of job duties/responsibilities. Advanced ability to develop original ideas to solve problems. Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.

  • Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

  • Knowledge of University policies, processes, and procedures. Skills in conceptualizing, analyzing and interpreting broad issues, policies and regulations and in-depth knowledge of and the ability to interpret the policies and procedures relevant to all aspects of student life.

  • Strong organizational skills as well as strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various organizational levels. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.

  • Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.

  • Knowledge of available mental health, health, and support resources that can assist students in meeting their psycho-social needs.

  • Strong leadership skills to motivate employees and influence attitudes and behaviors. Excellent ability to work as a member of a collaborative, multidisciplinary decentralized team. Proven ability to provide leadership that motivates and promotes team building and creates a positive work environment.

  • Knowledge of common University-specific computer application programs. Working knowledge of computer applications including word-processing, spreadsheet, presentation, and electronic mail applications, in order to perform all administrative responsibilities associated with the position. Experience with electronic record keeping and database software.

  • Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.

  • Knowledge and skills in the management of budgets, personnel, and facilities with the demonstrated ability to use these skills effectively.


  • Job offer is contingent upon satisfactory clearance based on Background Check results.

  • The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Hiring Salary Range
Commensurate with Experience
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri