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#102064 Graduate Student Case Manager & Training Liaison

Filing Deadline: Mon 12/9/2019

This position will remain open until filled. Initial Review of resumes will begin 10/23/19.

UCSD Layoff from Career Appointment: Apply by 10/04/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 10/23/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Student Affairs Graduate Student Case Manager & Training Liaison provides guidance and facilitation to assist students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, and personal distress on students’ academic careers through the coordination of care, interventions, and social support with appropriate referrals, and follow up services within a broad network of campus and community resources.

The Graduate Student Case Manager & Training Liaison (in collaboration with the Graduate Division) seeks to provide a safe, welcoming and affirming environment for all students. Under the direction of the Director of Student Affairs Case Management Services, provides case management and support in collaboration with the Dean of Graduate Division for students in crisis or students with complex psycho-social needs.

The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the college community. May oversee professional referrals for both on and off-campus providers, on-going support, outreach, and follow up to Graduate Division community.

The incumbent will develop services for graduate students at UC San Diego, coordinating case management between the Dean of Graduate Division, Assistant Dean of Graduate Student Affairs, Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, Office for Students with Disabilities (OSD) staff, Residential Life staff and other campus partners as necessary.

The incumbent serves as a resource for consultation and facilitation of campus-wide training. Develops and delivers dynamic and engaging presentations, instructor-led and e-course training's and consults with faculty and staff regarding students of concern at all levels of the University. In conjunction with the Director of Case Management Services, participates in long- and short- range strategic planning. Develops and implements new programs and initiatives that serve Students of Concern. Supports the Committee on Faculty Support.

  • Occasional evenings and weekends may be required for crisis response.
  • Required to serve as emergency on-call case manager on a rotation basis.

Cover letter is required for a complete application.


  • Thorough knowledge of advising and counseling techniques. Proven ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties.

  • Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).

  • Strong knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

  • Working knowledge of computer applications including word-processing, spreadsheet, presentation, and email applications, in order to perform all administrative responsibilities associated with the position. Experience with electronic record keeping and database software.

  • Thorough knowledge of Student Affairs/Student Life specialization. Solid knowledge of undergraduate and graduate student development theories to explain college student behavior, including psycho-social theories, cognitive/structural theories, and ecological and integrative theories.

  • Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.

  • Strong abilities in project management, problem identification and reasoning skills. Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.

  • Demonstrated ability to develop original ideas to solve problems. Ability to develop, implement, and market new outreach programs and provide consultation services.

  • Excellent ability to research, write analytical reports, and make presentations on issues related to students and student behavior.

  • Demonstrated ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.

  • Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.

  • Excellent skills in communicating formally and informally and make prepared and extemporaneous, engaging and dynamic presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.

  • Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.

  • Extensive knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).


  • Knowledge of available mental health, health, and support resources in the broader San Diego County and Southern California area that can assist students in meeting their psychosocial needs (preferred).

  • Bilingual: Demonstrated skill in communicating in Spanish and/or Mandarin in verbal, written, and electronic communication (preferred).

  • Master’s Degree in education, psychology, social work, counseling, or related field from an accredited institution. One to three (1 - 2) years of post-Master’s work experience in a field such as counseling, student personnel services in a higher education setting; or the equivalent combination of education and experience.


  • Job offer is contingent upon a satisfactory clearance based on background check results.

The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Case Management Services
Hiring Salary Range
$43,900 - $67,900 /year
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri