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#103824 Case Manager

Extended Deadline: Fri 4/10/2020

This position will remain open until filled. Initial application review date: 3/4/2020.

A cover letter and completed questionnaire are required for a complete application packet.

UCSD Layoff from Career Appointment: Apply by 2/10/2020 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 3/4/2020. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Student Affairs Case Manager provides guidance and facilitation to assist students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, and personal distress on students’ academic careers through the coordination of care, interventions, and social support with appropriate referrals, and follow up services within a broad network of campus and community resources. In collaboration with the Undergraduate Colleges, the Case Manager seeks to provide a safe, welcoming and affirming environment for all students. Under the direction of the Director of Case Management Services (or designee), provides case management and support in collaboration with the College Deans of Student Affairs for students in crisis or students with complex psycho-social needs.

The position provides guidance and support to students in resolving educational and personal challenges that may impede their academic progress. The work produced by this position requires strong knowledge of mental health, student advocacy and crisis management. The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the college community. May oversee professional referrals for both on and off-campus providers, on-going support, outreach, and follow up to undergraduate college community.

The incumbent will provide students with solution-focused assessments with information, resources, and support to aid in their academic and personal success. The Case Manager will develop services for undergraduate students at UC San Diego, coordinating case management between the Deans of Student Affairs at the undergraduate colleges, Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, Office for Students with Disabilities (OSD) staff, and Residential Life staff.

  • A cover letter and completed questionnaire are required for a complete application packet.

  • Occasional evenings and weekends may be required for crisis response.

  • Required to serve as emergency on-call case manager on a rotation basis.


  • Bachelor’s Degree in social work, education, counseling, psychology or related field or the equivalent combination of education and experience/training.

  • Thorough knowledge of advising and counseling techniques. Demonstrated ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties. Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).

  • Thorough knowledge of Student Affairs/Student Life specialization. Solid knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.

  • Extensive knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).

  • Proven ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.

  • Strong knowledge of principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

  • Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.

  • Proven ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.

  • Proven ability to develop, implement, and market new outreach programs and provide consultation services.

  • Strong computer skills. Working knowledge of computer applications including word-processing, spreadsheet, presentation, and electronic mail applications, in order to perform all administrative responsibilities associated with the position. Experience with electronic record keeping and database software.

  • Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality. Ability to develop original ideas to solve problems.

  • Strong project management, problem identification and reasoning skills. Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.

  • Excellent ability to work as a member of a collaborative, multidisciplinary decentralized team.

  • Strong organizational skills as well as strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various organizational levels. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.

  • Ability to follow all university policies, procedures, and guidelines including, but not limited to: safety, civility, information security, and non-discrimination policies and procedures.


  • Master's Degree in education, psychology, social work, counseling, or related field from an accredited institution, and one to three years of post-Master's work experience in a field such as counseling, student personnel services in a higher education setting, or the equivalent combination of education and experience.

  • Knowledge of available mental health, health, and support resources in the broader San Diego County and Southern California area that can assist students in meeting their psychosocial needs.

  • Bilingual: Demonstrated skill in communicating in Spanish and/or Mandarin in verbal, written, and electronic communication (Preferred).


  • Job offer is contingent upon a satisfactory clearance based on background check results.

  • Required to serve as emergency on-call case manager on a rotation basis.

  • The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance
b) Vacation/holidays (15 vacation days & 13 paid holidays a year)
c) Work/Life Balance
d) UC Retirement Plan
e) Pet insurance

For more information about UCSD Benefits please click here and visit UCSD Work/Life.

To calculate an approximate value of the UC Total Compensation package, please click here.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Hiring Salary Range
$55,900 - $67,900 / Year
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri