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#103141 Student Affairs Case Manager & Outreach Specialist

Extended Review Date: Tue 3/31/2020

UCSD Layoff from Career Appointment: Apply by 12/18/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 01/13/2020. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Job posting will remain open until a suitable candidate is identified.



The Student Affairs Case Manager & Outreach Specialist provides guidance and facilitation to assist students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, and personal distress on students’ academic careers through the coordination of care, interventions, and social support with appropriate referrals, and follow-up services within a broad network of campus and community resources.

The Student Affairs Case Manager & Outreach Specialist, in collaboration with the Graduate Division, seeks to provide a safe, welcoming and affirming environment for a highly diverse population of students. Under the direction of the Director of Student Affairs Case Management Services, the incumbent provides case management support for students in crisis or students with complex psycho-social needs.


The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the University community. The incumbent will develop services for primarily graduate students at UC San Diego, coordinating case management between the Dean of Graduate Division, the Assistant Dean of Graduate Student Affairs, Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, Office for Students with Disabilities (OSD) staff, Housing, Dining, and Hospitality (HDH), and other campus partners as necessary.

The incumbent serves as a resource for consultation and facilitation at all levels of the University and develops and implements new programs and initiatives that support students in distress. Incumbent develops and delivers dynamic and engaging presentations to students, faculty, staff and other campus partners. The Student Affairs Case Manager and Outreach Specialist, in conjunction with the Director of Students Affairs Case Management Services, is also responsible for the recruitment, training, supervision, and evaluation of the graduate assistants and interns within Student Affairs Case Management Services.

  • Occasional evenings and weekends may be required for crisis response.
  • Required to serve as emergency on-call case manager on a rotation basis.


  • Bachelor's degree in education, psychology, counseling, or related field or equivalent combination of experience/training required. Master's degree in education, psychology, social work, counseling, or related field preferred.

  • Demonstrated thorough knowledge of advising and counseling techniques.

  • Demonstrated thorough knowledge of Student Affairs and Student Life specialization.

  • Proven ability to provide administrative case management, including direct contact with students and other providers, as well as administrative duties.

  • Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).

  • Strong knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.

  • Proven abilities in project management, problem identification and reasoning skills. Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.

  • Proficiency using common University-specific computer application programs. Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Experience with electronic record keeping and database software.

  • Strong experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality. Ability to develop original ideas to solve problems.

  • Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.

  • Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.

  • Demonstrated ability to mentor and supervise graduate assistants/interns from a variety of academic areas such as social work, counseling, student affairs, etc.

  • Excellent skill in communicating formally and informally and make prepared and extemporaneous, engaging and dynamic presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.

  • Strong organizational skills as well as strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various levels. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.

  • Excellent ability to work as a member of a collaborative, multidisciplinary decentralized team. Ability to work effectively in a diverse community, recognizing and understanding cultural differences.

  • Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.

  • Extensive knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).


  • Job offer is contingent upon a satisfactory clearance based on background check results.

The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance
b) Vacation/holidays (15 vacation days & 13 paid holidays a year)
c) Work/Life Balance
d) UC Retirement Plan
e) Pet insurance

For more information about UCSD Benefits please click here and visit UCSD Work/Life.

To calculate an approximate value of the UC Total Compensation package, please click here.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Case Management Services
Hiring Salary Range
$55,000 - $67,900 /year
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri