UC San Diego Jobs Site

Column Content Left

#103690 Complaint Resolution Officer

Filing Deadline: Thu 3/5/2020

UCSD Layoff from Career Appointment: Apply by 2/10/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 3/5/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego career employees who have passed their trial period will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.

DESCRIPTION

DEPARTMENT OVERVIEW

The Office for the Prevention of Harassment & Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty, and staff that is free from discrimination and harassment on the basis of protected categories. OPHD’s mission is to educate the entire UC San Diego community about these issues and to assist with prevention efforts, and prompt and effective resolution of all complaints. OPHD provides analysis and guidance in all areas pertaining to institutional compliance with federal and state laws, and University of California nondiscrimination policies. Reporting directly to the Chief Ethics and Compliance Officer, OPHD conducts civil rights investigations and guides senior campus leadership in all Vice Chancellor areas.

POSITION OVERVIEW

The Complaint Resolution Officer (CRO) reports to the Director of the Office for the Prevention of Harassment and Discrimination (OPHD) & Title IX Officer. Under general direction, the CRO assumes major responsibility for responding to complaints of harassment and discrimination, exercising independent judgment in the intake, informal resolution, and formal investigation of complaints and in establishing strategies for the resolution of identified problems. The CRO independently provides impartial consultation, conflict resolution, and problem-solving in response to complaints and inquiries received from members of the campus community and affiliates, including faculty, staff, students, parents, and UCSD Healthcare employees. The CRO makes recommendations to the Director, or, where appropriate, directly to campus administrators or other individuals, and may recommend changes to procedure to ensure institutional equity and fairness. The Complaint Resolution Officer also trains management and supervisory personnel regarding the interpretation of University nondiscrimination policies and the University’s obligations under those policies. In addition, the CRO develops, implements, coordinates and evaluates education programs regarding discrimination issues for the entire campus community, including programs satisfying the state-mandated sexual harassment prevention training for supervisors.

QUALIFICATIONS

Please submit a cover letter for a complete application packet.

  • Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. Knowledge of organizational practices, standards and professional ethics.

  • Broad knowledge of University ethics and compliance policies, procedures and programs. Knowledge of conflict resolution, mediation skills and techniques, communication and listening skills, and diversity issues.

  • Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving. Ability to maintain confidentiality and be discrete. Commitment to principles of due process, fairness and respect. Ability to maintain neutrality in the face of resistance, indifference or hostility. Demonstrated experience in performing under stress with frequent interruptions and distractions.

  • Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. Knowledge of organizational practices, standards and professional ethics.

  • Broad knowledge of University ethics and compliance policies, procedures and programs. Knowledge of conflict resolution, mediation skills and techniques, communication and listening skills, and diversity issues.

  • Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving. Ability to maintain confidentiality and be discrete. Commitment to principles of due process, fairness and respect.

  • Demonstrated ability to maintain neutrality in the face of resistance, indifference or hostility. Experience in performing under stress with frequent interruptions and distractions.

  • Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments. Demonstrated experience in exercising independent judgment in the assessment, investigation, and resolution of the types of concerns brought to the Office for the Prevention of Harassment and Discrimination.

  • Strong skills in and working knowledge of conflict resolution, problem-solving techniques, screening, interviewing, advising and investigation. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

  • Skills in coalescing viewpoints and facilitating outcomes in group settings and through shuttle diplomacy. Including the ability to listen well, be a creative problem solver, demonstrate sensitivity to, and respect for people's needs. Work as part of a university-wide community to resolve complaints and issues and be empathetic toward others.

  • Ability to present information in a clear and concise manner both in writing and verbally.

  • Ability to suggest practical and effective recommendations; strong analytical and research skills to identify internal and external resources.

  • Proven skill in writing concise, logical and grammatically correct analytical reports to convey complex and sensitive issues. Strong presentation and training skills to prepare, organize and present outreach, conflict resolution, and other training to groups.

  • Skill and sensitivity to interact with diverse constituencies of various ethnic, social, cultural, economic and educational backgrounds in order to identify, investigate and facilitate problem resolution and to educate members of the University community effectively.

  • Ability to establish and maintain productive working relationships with campus administrators, staff, faculty and students. Ability to assist or consult with administrators, staff and faculty in assessing procedural, policy or ethical concerns in complex matters.

  • Ability to read and interpret complex legal documents such as court cases, laws and guidelines to evaluate their impact on University policy and procedures. Working knowledge of federal and state laws and regulations related to compliance with nondiscrimination law, including sexual harassment and Title IX of the Education Amendments of 1972.

  • Demonstrated knowledge of computers, word processing and PowerPoint.

SPECIAL CONDITIONS

Job offer is contingent on clear Background Check.

Must have access to reliable transportation.

Occasional evenings and weekends may be required.

Position is designated "Confidential" within the meaning of Higher Education Employer/Employee Relations Act (HEERA).

Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.


The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UCSD
Payroll Title:
ETHICS AND CMPLNC PROFL 3
Department:
OFC PREVENT HARASS/DISCRMNTN
Hiring Salary Range
$100,000 - $130,000/year
Worksite:
Campus
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Mon-Fri