This position will remain open until a successful candidate has been identified.
UCSD Layoff from Career Appointment: Apply by 04/16/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 04/27/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision, work as a Lead Survey Worker for the California Smokers' Helpline and a liaison between Department Coordinators and student/survey workers. Take a leadership role with language-specific duties. Assist in scheduling, the delegation of duties, protocol development, monitoring and training student/survey workers in the use of survey materials and technical data collection. Set an example for student/survey workers when conducting complex interviews and telephone surveys, including unstructured interviews in English and one of the following: Spanish, Mandarin, Cantonese, Korean or Vietnamese. Enter survey data into computer database following research protocol and maintain confidentiality. Perform refusal conversion interviewing and test new refusal conversion methods. Exercise independent judgment and decision making to ensure that surveys are properly completed and the objectives of the survey are being met. Perform miscellaneous study related duties to include typing correspondence, ordering supplies, and preparing paperwork for reimbursement.
Graduation from high school or a GED and two (2) years of experience in public contact work; or equivalent combination of education and experience.
Fluency and ability to read and write in English and one of the following languages: Spanish, Mandarin, Cantonese, Korean or Vietnamese.
Experience in surveying and data collection or equivalent. Experience with interviewing assignments, including unstructured interviews or the equivalent experience working with the public.
Experience in exercising independent judgment and decision making.
Demonstrated experience in telephone interviewing or equivalent.
Proficiency in routine office management skills, such as typing, letter formatting, taking messages, copying, faxing, and ordering supplies.
Excellent written and oral communication skills using grammatically correct English; and appropriate interpersonal skills, including tact, diplomacy, flexibility, resourcefulness, sound judgment, persistence and assertiveness.
Proven ability to interact effectively with diverse groups. Ability to communicate clearly and effectively in person, on the telephone, and in writing.
Strong leadership, initiative, reliability and ability to work independently and with a team.
Attention to detail with demonstrated ability to organize materials and information alphabetically and numerically.
Proficiency in office organizational skills, time management skills, and filing skills.
- Experience in the health care field.
- Ability to instruct or aid in the instruction of student workers in the use of survey materials and techniques of data collection.
- Knowledge of smoking cessation and addiction, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process.
- Employment is subject to a criminal background check.
- Work out in the field as needed (possible 10%).
- Willingness and ability to work a flexible schedule including some evenings, weekends and holidays, and work in the field as needed.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.