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#100968 (RN) Specialty Care Nurse Triage Manager

Filing Deadline: Wed 10/23/2019

Special Selection Applicants: Apply by 08/14/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.


This position will provide supervision of the UC San Diego Health Specialty Care Health Nurse Triage team. This position will support ongoing operations, enhancement of clinical protocols, integration into the Care Navigation Hub, communication with clinic care teams, and performance management. This position will be a working manager position and will be expected to take triage calls, provide intervention and assistance on demand, and escalate high priority clinical issues to appropriate medical personnel.

Involves the provision of integrated and accessible Specialty Care patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services.

Supervises patient care support staff providing interdisciplinary basic patient-care activities, such as medical assistants. Assists in ensuring the quality of patient care delivery in the Care Navigation Hub and serves as a role model. Assists with the administration and management of personnel, fiscal, and material resources. Educates the RN group and support staff utilizing evidence based best practices for telephone triage and customer service. Partners with specialty medical staff and clinic care teams in ensuring appropriate disposition of patients phoning in.

This position is located in our Care Navigation Hub (Lightwave location) which is a highly visible call center with ability to coordinate care across the enterprise. Experience with call center technology is a plus.


  • BSN required. Will consider candidates who are currently enrolled in a BSN or higher nursing degree program.

  • Registered Nurse (RN) license issued by the state of California.

  • BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.

  • Minimum of five (5+) or more years of relevant experience.

  • Minimum one (1) year working in a charge, supervisory or management level position in an ambulatory clinic environment.

  • Demonstrated triage experience.


  • MSN.
  • Experience in GI or Urology experience.
  • Call Center Experience
  • Previous experience with Schmitt Thompson protocols.
  • LEAN training/experience or demonstrated change management experience.


  • Must be able to work various hours, days, shifts, on-call and various locations based on the Care Navigation Hub business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health Sys
Payroll Title:
Care Navigation Hub - Lightwave
Salary Range
Commensurate with Experience
Lightwave Avenue
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, Variable, Primarily Mon-Friday


As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.