Position available through UCSD Temporary Employment Services (TES). Employment through TES is an excellent way to gain valuable UCSD experience and get your foot in the door for career positions. TES employment includes medical coverage, paid vacation & sick time, paid holidays, as well as training and development opportunities!
As an essential member of Nutrition Services, the Room Service Attendant (RSA) is dedicated to providing exceptional quality and service to patients on the assigned inpatient floor. The RSA is the designated meal service contact for patients, ensuring all service interactions are to UCSD Health System standards of excellence for quality, professionalism, and friendliness. Under general supervision, provides high quality, personalized customer service with focused attention to detail. Obtains and honors patient food selections and preferences. Delivers meals, snacks, and beverages in a timely fashion.
Accurately follows appropriate patient identification procedures and diet orders. Utilizes current food service ordering software and technology with proficiency. Independently manages time with the utmost efficiency, and responds promptly to patient telephone requests. Responsible for handling all concerns related to meal service, verifying accuracy of orders, quality of presentation, and the provision of solutions through service recovery. Strives to meet and exceed patient and Health System expectations. Adheres to departmental policies and procedures. Upholds the Health System core values and CARING standards. Performs other related duties as assigned.
Graduation from high school or GED.
Two (2) years of professional experience in a quality food or hospitality service operation, or institutional food service role; or an equivalent combination of education and experience.
Must be fluent in English (reading, writing and speaking).
Ability to set and deliver quality meal service as ordered, on time, hot and in accordance with hospital standards.
Food and beverage knowledge. Thorough knowledge of quality food service techniques and standards.
Well-versed in hospitality, attention to detail, and quality control.
Proven professional attitude. Must maintain confidentiality at all times and remain calm in stressful situations.
- Must be able to obtain a Food Handler's Card.
- Degree in Nutrition or related field.
- Demonstrated Hospital experience
- Training in food and/or hospitality services.
- Experience working with a diverse customer/patient population.
- Possess basic computer skills; knowledge of accessing online resources and training.
A room service attendant may also be qualified to work as a food service worker on campus and could be placed accordingly.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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