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#99108 Epic Principal Trainer - Information Services

Filing Deadline: Mon 5/20/2019

UCSD Layoff from Career Appointment: Apply by 04/22/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 05/01/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will remain open until filled.


The Epic Principal Trainer - Information Services plays an important role in educating and preparing new and existing staff at UC San Diego Health that make use of the Epic EMR and other IT applications. As part of the IS Training team, incumbent will support end user learning, especially in the ambulatory space, via a variety of channels.

Responsibilities include but are not limited to: Provide classroom instruction for clinical and non-clinical staff on Epic applications and other IT services during new employee orientation as well as ongoing refresher classes. Acquire knowledge of Epic functionality and workflows of audience group. Perform site visits in hospital and clinic areas, shadowing end user workflows for learning and observation. Provide 1:1 instruction and at-the-elbow support when necessary. Work closely with application training and build analysts to ensure proper understanding and communication related to class curriculum, system changes and best practices.

Provides feedback from classroom and on-site visits to help optimize system and users’ understanding of the same. Conduct self as a positive spokesperson and “face” of the IS team at all times and take responsibility for end user learning and satisfaction with IS services. Create and maintain classroom rosters using the Learning Management System and assist users with LMS activities as necessary. Follow standard training procedures and curriculum to ensure high quality and consistent learning experience for end users. Assist with creation of learning materials for end users including tip-sheets, handouts, e-learning, quick-start guides etc. as necessary. Perform other training and communication related duties as necessary.


  • A Bachelor's Degree in healthcare information technology, computer science, or related area; and/or equivalent combination of experience/training.

  • A minimum of three (3+) or more years of relevant experience.

  • Demonstrated experience with Epic's Inpatient Clinical Documentation.

  • Proven ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.

  • Solid ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.

  • Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.

  • Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.

  • Ability to effectively utilize system tools to meet functionality needs of users.

  • Excellent written and verbal communication skills.

  • Dedicated team player with strong interpersonal skills.


  • EPIC Certification.
  • Nursing or clinical background highly desirable.
  • Experience as a major participant in a clinical system implementation.
  • Experience training providers and clinical staff on Epic's Inpatient Clinical Documentation application.
  • Additional experience with other clinical applications such as Orders and Grand Central is helpful.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health Sys
Payroll Title:
Information Services
Salary Range
Commensurate with Experience
La Jolla
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday - Friday


As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.