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#97389 Organ Family Services Specialist

Filing Deadline: Tue 1/22/2019

UCSD Layoff from Career Appointment: Apply by 01/10/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 01/22/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Family Services Specialist (FSS) will focus on providing support to families in crisis and offering the option of organ and tissue donation to families. This position provides support to donor families during and after the donor family's hospital experience. Provides on-call response to potential organ donors to guide hospital staff through the process of organ donation, consent, and recovery. Assist the nurse procurement coordinators during the early stages of the donation process.

Develops and provides resources to assist potential donor families. Develops, maintains and supports a Donor Family volunteer group to assist in the education process. Provides educational programs to nurse, physicians, health care providers and hospital workers, as well as the general public. Acts as a liaison at public events and education workshops related to organ and tissue donation. Job standards are to be performed at the EXPERT level.


  • Bachelor's Degree in business, healthcare administration or related area; and/or equivalent experience/training.

  • A minimum of two (2+) or more years of relevant experience.

  • Previous patient care experience. Working knowledge of Patient Relations concepts to perform essential functions efficiently and effectively.

  • Candidates should possess excellent communication, interpersonal, and organizational skills.

  • Must be bilingual in both English & Spanish.


  • Ability to effectively present educational programs to medical personnel and the public.
  • Working with families in a healthcare setting.
  • Experience/ability to read/interpret medical records.
  • Previous experience with organ and tissue donation.


  • Must be able to work flexible hours, frequent overtime, and provide on-call coverage to area hospitals. Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health Sys
Payroll Title:
Salary Range
Commensurate with Experience
Mission Valley
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Work Schedule:
Variable, Variable, Variable


As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.