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#97330 Customer Operations and Marketing Analyst

Filing Deadline: Wed 1/23/2019

One (1) year full-time contract position to include benefits eligibility with the possibility of extension based on the needs of the department and funding availability.

UCSD Layoff from Career Appointment: Apply by 01/14/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 01/23/19}. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Come join our team of professionals who share a passion for creating value through innovation and collaboration. A highly engaging and stimulating working environment is where your commitment to excellence and advanced skills will allow you to focus on improving strategic processes in support of our organizational mission. We are looking for creativity, initiative, enthusiasm and the drive to succeed. The ideal candidate will be a strategic thinker who is results driven and enjoys working in a “roll up your sleeves” fast-paced environment.

Incumbent serves as Customer Operations and Marketing Analyst within Student Financial Solutions (SFS) ---a multi-divisional unit of Business and Financial Services (BFS). SFS serves as the central point of contact for student inquiries related to billing, payments, refunds, scholarships, campus ID card, loans, student accounts, and general information related to division process partners such as Financial Aid, Housing, and Registrar. This position is responsible for 1) supporting the customer service center; 2) overseeing campus card operations; and 3) developing strategies to increase student engagement and awareness.

Incumbent resolves complex customer inquiries related to student billing policies and procedures while ensuring a high degree of professionalism and responsiveness. This position contributes ideas in developing customer service standards, service delivery strategies, and technology in order to create a positive student experience. Incumbent manages the campus card operations which includes facilitation of mass ID card distribution for campus and health system, training student employees, and analyzing recharge/revenue generated from campus card. Incumbent designs and implements promotional/marketing strategies geared towards enhancing student and staff awareness of divisional services. This encompasses but not limited to in person presentations, brochures, flyers, webinars, videos, social media and training programs. Incumbent is also responsible maintaining and updating content on SFS websites and TritonLink portal.

  • Occasional evenings and weekends may be required.

You are encouraged to review additional information about our organization at: https://blink.ucsd.edu/sponsor/BFS/divisions/SFS/index.html

QUALIFICATIONS

  • Demonstrated working knowledge of financial processes, policies and procedures.

  • Strong knowledge of financial data management and reporting systems. Ability to use varied computer interface systems and software programs; comprehensive knowledge of sophisticated billing system.

  • Excellent strong customer-service experience. Strong interpersonal, verbal and written communication skills.

  • Familiarity with content management systems and knowledge of website usability concepts.

  • Experience working in graphic design applications and software such as Adobe Photoshop, MS Publisher, Piktochart, Powtoons, Prezi, or other related applications.

  • Superior proofreading, editing, content style, flow and tone of informational materials to ensure accurate grammar, spelling, punctuation, sentence structure and syntax within documents.

  • Proficiency in Microsoft software applications (Word, Excel, Outlook, and Powerpoint).

Preferred

  • Bachelor's Degree with a major in business administration, accounting or a similar field; or an equivalent combination of education and experience.

SPECIAL CONDITIONS

  • Job offer is contingent upon a satisfactory clearance based on background check results.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UCSD
Payroll Title:
FINANCIAL SVC ANL 2
Department:
BFS - Student Financial Servic
Hiring Salary Range
$43,900 - $45,000 /year
Worksite:
Appointment Type:
Contract
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day