UCSD Layoff from Career Appointment: Apply by 01/11/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/23/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under direction of the Call Center Services Supervisor, independently responsible for serving as the Health System Operator for three hospitals and multiple outpatient satellite locations, operating a Mitel MD110 Call Center phone system, processing a high volume of calls in a professional manner using departmental established scripts and procedures. Provides telephone information, directory assistance, and on-call information utilizing supporting materials and databases. Also provides messaging services, departmental listing information, and EMR in-patient information.
Monitors, responds to, and processes multiple life critical codes following specific procedures. Accurately documents all tasks performed within area of responsibility, and provides customer service for department, troubleshooting issues with customers, and creating repair tickets in the enterprise Track It database. Independently responsible for daily maintenance of staff/faculty listings to support the web messaging system, the departmental directory listings, and the departmental on-call information listings. Performs other administrative support functions as required. Performs troubleshooting and training of the MD110.
Two (2) years of previous related experience in a communications and/or administrative support role for a large, complex system.
Excellent customer service skills. Ability to communicate clearly and effectively and handle a high-volume of calls in a large call center environment.
Proven accurate typing skills with proper knowledge of format, and proven proofreading skills of own work.
Strong attention to detail, including data input. Knowledge of Internet browsing functions.
Demonstrated ability to interact professionally with staff and physicians in person.
Ability to function effectively in an environment of continuous changing priorities.
Excellent ability to problem solve. Ability to work independently and exercise good judgment.
- Knowledge of and experience with Aastra MD110 Call Center phone system.
- Knowledge of MS Office (Outlook, Excel, Word), PCIS, and EPIC.
- General knowledge of the UCSD Health System departments and activities.
- Knowledge of UCSD telephone system and instructions (call-forwarding, diverting/canceling diversion calls, voice mail, distance and international call procedure).
- Must be able to work various hours and locations based on business needs.
- Must be flexible to work days, evenings, nights, weekends, and holidays for staff coverage.
- Employment is subject to a criminal background check and pre-employment physical.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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