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#97222 Patient Experience Concierge

Extended Review Date: Tue 1/15/2019

This position will remain open until filled.

UCSD Layoff from Career Appointment: Apply by 12/21/18 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 01/02/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Effective 01/08/19 minor revisions have been made to the qualifications that do not change the nature of the position.


The UCSD Moores Cancer Center (MCC) is one of only 40 National Cancer Institute-designated Comprehensive Cancer Centers in the United States. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of emerging cancer research in a patient centric environment. Principal Investigators (PIs) in the MCC conduct clinical trials to test new treatments for people affected by cancer. The goal is to find better ways to prevent cancer, treat cancer, and care for cancer patients.

The disease teams at the MCC aim to expand the opportunities for advanced therapeutic studies to be written, opened, and maintained, and to increase the number of cancer patients enrolled clinical trials. The focus of the research is cancer symptom intervention studies with an emphasis on novel drug development. The Clinical Trials Office (CTO) at the Moores UCSD Cancer Center manages over 300 oncology clinical trials on behalf of its member investigators, including trials sponsored by National Cancer Institute cooperative groups, pharmaceutical companies, and physician investigators.

Reporting directly to the Billing Compliance Specialist Supervisor, the Moores Cancer Center (MCC) Clinical Trials Office (CTO) and Center for Personalized Cancer Therapy (CPCT) Patient Experience Concierge (hereafter “Concierge”) serves as a non-clinical resource and liaison for patients and their families seeking treatment within the Center for Personalized Cancer Therapy, particularly those who travel to UC San Diego from out-of-town. The Concierge provides support, guidance and assistance for patients and families as they navigate through complex healthcare environments.

The Concierge works closely with clinical and administrative staff from the MCC Multi-specialty Clinical, Rare Tumors Clinic, and Clinical Trials Office (CTO) to ensure a smooth, organized experience for patients. Assists with travel and lodging arrangements, coordinates clinical appointments, and ensures that all pre-appointment requirements are resolved (insurance clearance, pathology, scans, etc.). Works to break down patient access barriers by building close relationships with physicians and clinical staff, thoroughly learning UC San Diego Health processes and policies, and working closely with MCC patient experience representatives on improvement opportunities.


  • Bachelor's Degree in biology, microbiology, social sciences, public health, clinical or related field; and/or equivalent experience/training.

  • A minimum of three (3) years of relevant experience.

  • Bilingual.

  • Proven experience in research protocols and clinical trials, Human Subject Rights, and informed consent procedures. Demonstrated ability to maintain confidentiality.

  • Experience in coordination and allocation of resources and day-to-day planning for efficient operation of an enterprise devoted to high-risk populations and interacting with a research environment.

  • Strong knowledge of policies and procedures relating to patient insurance billing, research account processing, and accounting. Ability to analyze and interpret which policies and procedures apply to a given situation.

  • Proven experience working in a research setting with underserved and/or minority populations.

  • Demonstrated familiarity with CPT codes.

  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

  • Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.


  • Master's Degree in Public Health or Communications.
  • Bilingual Spanish.


  • Employment is subject to a criminal background check and pre-employment physical.
  • Must be willing to work various hours based on business needs.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!


Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.


UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego School of Medicine
Payroll Title:
CANCER CENTER/Clinical Trials Office
Salary Range
Commensurate with Experience
Moores Cancer Center
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday-Friday


As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.