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#91265 RETAIL FOOD SERVICE WORKER, LEAD

Filing Deadline: Tue 1/23/2018

Please note that this position is a 50% career position for one (1) year from hire date with option to be extended.

UCSD Layoff from Career Appointment: Apply by 12/12/17 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.

DESCRIPTION

As a working shift leader in a Starbucks retail operation, contributes to the University Centers success by providing legendary customer service to all customers, Responsibilities include merchandising, stocking, barista, customer service, food production, on-the-job training and quality control. Supervises (part-time/student) staff and delegates to them any or all of the following: food preparation, customer service, cleanliness and safety.

Creates the Starbucks Experience for all customer by providing customers with prompt service, quality beverages and products, and maintain a clean and comfortable store environment.

Basic responsibilities will include any or all of the following: on the job training of staff, problem-solving in a timely manner, food production, customer service and complaints, data entry, use of Outlook for email and scheduling, placing orders online and by phone, handling staff shortages, equipment and personnel. Will follow established procedures in the absence of the supervisor. In coordination with their supervisor, will be responsible for food production, customer service, controlling labor hours and merchandising.

Operating needs of the department require varied work schedules, (i.e., a.m., p.m., and/or weekend shifts and/or 10 hour workday). This will include opening and closing shifts on a 24 hour schedules during peak academic periods. Employees may be required to take off (vacation or temporary layoff) during scheduled operational shutdown periods, such as Christmas, Spring & Summer breaks. Health codes require prescribed uniform, hair covering, and good personal hygiene. Schedules require extreme attention to promptness and excellent attendance. Employees may be required to change work schedules and locations on a daily basis as needed or for an indefinite time period.

Full Salary Range: $17.10 - $20.41 /hour

QUALIFICATIONS

  • Proven initiative to: 1) identify unit level problems and/or needs; 2) develop solutions and/or needs proposals; 3) and implement action plans with limited assistance and input.

  • Exceptional customer service and leadership skills with temperament and skill to provide an open climate and create opportunities for employee communication and positive divisional interaction.

  • Strong knowledge and background in placing online product orders, following par levels

  • Ability to operate an electronic cash register/Point-of-Sale system and prepared daily sales summaries and deposits.

  • Working knowledge of automated retail business system. Proficiency in use of personal computer and standard office applications.

  • Mathematical, accounting, and cashiering skill to operate cashier, interpret financial data, monthly reports, and make recommendations and proposals for retail prices.

  • Skill and ability to handle stressful situations, multiple deadlines, and difficult people in a calm professional manner.

  • Basic computer knowledge and skills to perform data entry of usage and waste tracking into online data base.

  • Strong interpersonal skills with ability to interact and communicate positively with other staff, and customers. Includes ability to build relationships and work as part of a team.

  • Writing skills to communicate procedures, evaluations, and recommendations to management.

  • Knowledge and ability to effectively utilize employees and equipment in daily routines as well as unforeseen emergencies.

  • Analytical and problem solving skill to identify, research and solve a wide range of work related problems.

SPECIAL CONDITIONS

  • Job offer is contingent upon a satisfactory clearance based on background check results.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UCSD
Payroll Title:
FOOD SVC WORKER LD
Department:
VCSA UNIVERSITY CENTERS
Hiring Salary Range
$17.10 - $18.75 / Hour
Worksite:
Campus
Appointment Type:
Career
Appointment Percent:
50%
Union:
SX Contract
Total Openings:
1
Work Schedule:
Variable, Variable, Variable