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#89975 Business and Technical Support Analyst 2

Filing Deadline: Wed 9/27/2017

This position is represented by a Union: UPTE-TX.

UC San Diego Policy will not allow this position to receive work visa sponsorship.

UCSD Layoff from Career Appointment: Apply by 9/18/17 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.


UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).

Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Educational Technology Services (ETS) is a part of the Academic Technology Services group that provides technology services, support, and resources to the UC San Diego academic community, facilitating teaching and learning in service of the University's educational mission.


•Works in the Instructional User Services unit providing a variety of technical instructional computing services to faculty and students with an emphasis on user support, database management, and programming.

•Designs, develops, ports, tests, and supports procedural and software solutions.

•Assists in the development and maintenance of instructional user accounts and related documentation and educational material.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. This position is eligible for full: 1) Health/Dental/Vision Insurance 2) Vacation/Holidays (15 vacation days and 13 paid holidays a year) 3) Life Insurance 4) UC Retirement Plan.

  • Overtime may be required.

  • Employee must be available to work evenings and weekends.

  • Must have access to reliable transportation.

For more information about UCSD Benefits visit - http://blink.ucsd.edu/HR/benefits/index.html and UCSD Work/Life visit https://blink.ucsd.edu/HR/benefits/work-life/index.html

To calculate an approximate value of the UC Total Compensation package, please click here: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/total-compensation-calculator.php


  • Bachelor's degree in related area and / or equivalent experience / training.

  • Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.

  • Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. Familiarity with open source software for a wide range of disciplines, along with the ability to analyze problems, select components, and integrate, implement, and maintain software tools which provide solutions to ITS instructional systems' and users' needs across multiple operating system environments.

  • Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Demonstrated working knowledge of Unix (Redhat Linux, CentOS, Solaris), Windows 7 & 8, and OS X user interfaces, utilities, and operating techniques, and demonstrated experience using functions such as authentication, file and directory management, data management, file transfers, email, editing, and printing in one or more of them.

  • Advanced skill at creating technical documentation for complex processes and applications.

  • Demonstrates problem-solving skills.


  • Job offer is contingent upon satisfactory clearance based on Background Check results.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Hiring Salary Range
$43,900 - $55,000 / Year
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday - Friday