Reporting to the Chief Administrative Officer (CAO) and in collaboration with the Clinical Directors, the Administrative Director, Women & Infants Services coordinates all operational activities related to providing efficient quality care across the women and infants service line. Areas of direct supervision include the service line strategy, lactation clinics, high risk infant clinic, midwives clinics, and outpatient programs, clinic ambulatory care areas in La Jolla, Sorrento Valley, Hillcrest and offsite locations including the outpatient clinics, and future clinical affiliated sites managed by UC San Diego Health.
Clinical Operations Management
The Director ensures physicians and staff have the processes, supplies and technology necessary to deliver the highest quality patient-centered clinical care every day.
• Performance metrics are established, tracked and shared with physicians and staff on a regular basis to improve clinical services and celebrate successes
• Works with managers to determine staffing, supplies, equipment and other resources necessary to establish and maintain top quality clinical programs and patient care services
• Hires the best people, trains appropriately and coaches to achieve maximum results
• Staff are properly licensed, credentialed and trained to provide excellent clinical care with an emphasis on outstanding customer service
• Patients are scheduled in a timely and efficient manner by service-oriented staff utilizing existing technology to the fullest extent possible
• Ensures policies and procedures are up to date, develops new ones as necessary
• Work flow is efficient and cost-effective, free of waste
• Ensures compliance with federal, state and local regulations for patient care and represents Women and Infants service line during regulatory surveys and licensing visits
• Fosters trusted working relationships with other managers throughout the organization
• Collaborates with the Clinical Council and Quality Council Groups to understand and improve clinical quality metrics whenever possible
• Partners with the medical directors to achieve annual quality, growth and cost objectives
• With IT department, oversees the performance and effectiveness of information technologies: including implementation and optimization of EPIC work streams for clinical documentation, billing, and all other related workflows
• Participates in the analysis and development of new and existing technologies and services in Women and Infants
• Through associations with national organizations and other UC medical centers, keeps up to date on trends in care delivery
• Monitors patient satisfaction through Press Ganey, identifies opportunities for improvement, leads improvement teams, and celebrates successes
• Participates in quality initiatives related to women and infants in collaboration with the Medical Directors
• Assists the CAO and Nursing Director Women and Infants Services in the development of new program business plans, analyzes the financial performance of various program elements, determining the impact of new and existing programs on both the UCSD portfolio and health system planning for current and future use of space
• Develops and evaluates new program business plans to ensure accuracy and thoroughness of volume projections, space needs and inputs.
The Director ensures that patient revenue is captured appropriately and care is delivered in a cost effective manner across the service line.
• Ensures the proper and efficient utilization of assets including equipment, supplies and facilities across the service line (i.e., includes inpatient and outpatient units)
• In conjunction with Supply Chain management, ensures cost-competitive acquisition of supplies and other resources required for the provision of patient care services across the service line
• Clinical units are appropriately staffed utilizing industry benchmarks and productivity ratios as guidelines
• Collaborates with Revenue Cycle team to ensure that charge master and codes are up to date, denials are kept to industry standard levels and patients are properly registered and authorized for treatment
• Regularly benchmarks MSDRG financial performance and clinical unit specific productivity and costs to assess reasonableness
• Supports the Contracting Department during annual rate negotiations and requests for cash pricing
• Develops annual capital and operating budgets in conjunction with the managers and medical directors
• Manages finances on a monthly basis, including budget variance analyses and development of action plans to stay at or below budget.
• Leads efforts in reviewing organizational structure and suggesting new models of restructuring resources available to deliver patient care.
A Bachelor's Degree in business, health administration or related field, advanced degree preferred.
Seven (7) years progressive experience in hospital operations with at least five (5) years in a management role, preferably in an academic medical center.
Highly organized with the ability to engage in many projects simultaneously.
Leads others by setting a positive and performance-driven example.
Excellent analytical skills and judgment.
Data driven and goal oriented.
Model of excellence in customer service.
Superb interpersonal skills and able to liaise with faculty and staff at all levels.
Excellent listening skills and desire to learn something new every day.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. U.S. News and World Report’s annual "America’s Best Hospitals" report has repeatedly ranked UC San Diego Health as the #1 health system in San Diego. We invite you to join our dynamic team!
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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html