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#109224 Front Desk Coordinator

Filing Deadline: Tue 5/18/2021

UCSD Layoff from Career Appointment: Apply by 5/6/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 5/18/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Clinic Manager, the Front Desk Coordinator acts as a point of contact for patients. The position performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The position acts as a resource for patients and assists physicians, staff, and ambulatory care service managers as needed. May perform other related duties as assigned.

MINIMUM QUALIFICATIONS

  • Three (3) years previous related experience in a large complex healthcare setting.

  • Demonstrated knowledge of third party payors including federal, state, and private health plans.

  • Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

  • Proficient computer skills and be able to work between multiple systems during calls.

  • Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

  • Excellent communication skills with the ability to communicate clearly both verbally and in writing.

  • Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.

  • Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

  • Ability to maintain strict confidentiality with demonstrated experience applying good judgement and discretion.

PREFERRED QUALIFICATIONS

  • EPIC and Cadence.
  • Experience working in a pain clinic.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.
  • Floats to other sites to provide coverage as needed.
  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health Sys
Payroll Title:
HOSP BLANK AST 3
Department:
KOP Pain Clinic
Salary Range
Commensurate with Experience
Worksite:
La Jolla Medical Center
Appointment Type:
Career
Appointment Percent:
50%
Union:
EX Contract
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Monday - Friday

 

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.