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#103591 Business Systems Analyst 2

Extended Deadline: Tue 2/18/2020

This is a one (1) year contract appointment that may be extended or converted to career status based on the needs of the department.

UC San Diego Policy will not allow this position to receive work visa sponsorship.


UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).

Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

The Workplace Technology Services (WTS) team provides campus-wide services including; email, collaboration and productivity tools, business intelligence and analytics platforms, Service Desk, Field Support, endpoint management and software distribution for UC San Diego and affiliates.

The Service Management Tools Team is responsible for providing world class service through ongoing maintenance and development of systems and tools supporting case management, project management, collaboration, and other processes and functions. This team will configure and support new and existing features for ITS, partners, and customers.

• As the analyst for the team supporting ServiceNow, the incumbent will be responsible for the development and improvement of reports, dashboards, and trending analytics in the platform. They will also facilitate team and customer meetings and assist with the generation of team and end-user documentation.
• This position will be responsible for analysis of potential development work and the translation of these requests to actionable development requirements and project management tasks. Provides high-quality user support including analysis, troubleshooting, and training.
• Applies business process and analysis concepts and department/unit and location policies and procedures to resolve a variety of business process problems. Works on business process issues of limited to moderate scope where evaluation of processes, procedures and data requires analysis using a variety of factors.

  • Must be available to work evenings and weekends.
  • Must be available to travel as required.


  • Intermediate knowledge of related areas of IT. Experience using technologies including ServiceNow (Case Management, Asset Management, Performance Analytics), Jira, Confluence.

  • Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Strong problem-solving skills. Contributes to research, planning, and troubleshooting efforts.

  • Demonstrated skills associated with analysis of processes and issues of moderate scope, information flow and architecture.

  • Minimum of six (6) months experience working with the ServiceNow Performance Analytics module.

  • Minimum of one (1) year experience with custom report and dashboard development in ServiceNow.


• Knowledge or experience working with Tableau analytics software.


  • Job offer is contingent upon a satisfactory clearance based on background check results.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance
b) Vacation/holidays (15 vacation days & 13 paid holidays a year)
c) Work/Life Balance
d) UC Retirement Plan
e) Pet insurance

For more information about UCSD Benefits please click here and visit UCSD Work/Life.

To calculate an approximate value of the UC Total Compensation package, please click here.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Hiring Salary Range
$26.35 - $33.53 /hour
Torrey Pines Center South
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri