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#103441 Front Desk Scheduling Coordinator

Filing Deadline: Tue 1/21/2020

This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only

Please note that this position is a part-time appointment

UCSD Layoff from Career Appointment: Apply by 01/17/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 01/21/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Moores Cancer Center Clinical Operations Manager, the Front Desk Scheduling Coordinator is responsible for coverage as needed in all areas including Clinical Care Coordinator desks, all Moores clinic areas including a variety of clerical and administrative duties in support of daily patient services within all clinical areas.

The scope encompasses greeting patients, check-in and check-out procedures, appointment scheduling for various Cancer Center areas including, but not limited to, the Multi-Specialty Clinic, Infusion Cancer and Laboratory Services. Conducts registration, insurance and authorization verification, updating patient demographics, disposition appointments, co-pay collection, managing/monitoring petty cash (cash drawer), expediting reports, working closely with physicians, nurses, staff and other UCSD departments and staff.

Front Desk Scheduling Coordinator coverage which is responsible for typical duties including customer service, answering multi-line incoming calls, completing online registration, insurance verification, scheduling appointments, securing authorization for scheduled services, expediting EPIC orders by routed referrals through the MUC work queue. Clinical Care Coordinator coverage includes covering desk duties. Assisting Physicians and all team members with managing all patient-related affairs and acts as patience liaison by fielding questions, scheduling appointments, arranging for hospital admissions. Expediting patient needs, administrative duties, calendaring, academic duties, etc. Other duties as assigned.

MINIMUM QUALIFICATIONS

  • Three (3+) years of experience working in large healthcare organization.

  • Demonstrated knowledge of oncology.

  • Demonstrated prior scheduling experience.

  • Proven experience with patient check-in/check-out and cash handling.

  • Demonstrated experience with insurance and authorization.

  • EPIC trained.

PREFERRED QUALIFICATIONS

Bilingual English/Spanish.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health Sys
Payroll Title:
HOSP BLANK AST 3
Department:
Cancer Center Clinic
Salary Range
Commensurate with Experience
Worksite:
La Jolla
Appointment Type:
Career
Appointment Percent:
50%
Union:
EX Contract
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Monday-Friday

 

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.