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#TP103710 Service Desk Analyst

Filing Deadline: Fri 7/24/2020

Position available through UCSD Temporary Employment Services (TES). Employment through TES is an excellent way to gain valuable UCSD experience and get your foot in the door for career positions. TES employment includes medical coverage, paid vacation & sick time, paid holidays, as well as training and development opportunities!

DESCRIPTION

Under supervision, the Business Technical Support Analyst II is part of a team that provides technical support/customer service (Service Desk) for UC Health end-users. Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from staff and physicians with the goal to resolve the customer need on first contact. This position may be required to provide 24/7 support as needed based on business needs. Performs other related functions as required.

Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting /problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures and evaluates systems and tools for internal and end user use.

Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades. Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.

MINIMUM QUALIFICATIONS

  • One or more (1+) years of Service Desk experience.

  • Active Directory experience.

  • Strong CLI preferred.

  • Outlook 2013/16.

  • Printer support.

  • ServiceNow preferred, but not required.

  • Experience supporting large enterprise environments.

  • Proven ability to learn and retain large amounts of information. Ability to take on multiple tasks.

  • Strong understanding of customer service and follow through is a must.

  • Stellar oral and written communication (ability to talk to anyone about IT at a level they can understand).

  • Must be industrious and self-motivated. Must bring a positive attitude to this laid back environment.

KUDOS If:

  • You have scripting skills.

  • You have EPIC experience.

  • You have medical IT experience.

  • You have ITIL Experience.

  • You have any relevant certifications.

  • You love donuts & pizza.

SPECIAL CONDITIONS

A background check is required.

Candidate must to be open to non-standard work hours.

Must be able to potentially accept off-hours and potentially one weekend day type schedule.


The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UCSD
Payroll Title:
BUS TCHL SUPP ANL 2 TX
Department:
TEMPORARY EMPLOYMENT SERVICES
Hiring Salary Range
$24.42 /hour
Worksite:
Convoy Court
Appointment Type:
Temp
Appointment Percent:
100%
Union:
TX Contract
Total Openings:
5
Work Schedule:
Variable, 8 hrs/day, Sun-Sat