The Clinic Director, Medical Specialties is responsible for overseeing and managing strategic planning, operations, quality improvement, financial forecasting, budgeting, variance analysis, capital planning, workforce planning and supervision, process improvement, patient experience, and marketing as it relates to the Medical Specialty clinics (all locations) for the Divisions of Allergy, Endocrinology, Infectious Diseases, Owen Clinic, and Rheumatology. The Clinic Director, Medical Specialties is responsible for short and long-term development and implementation of policies and procedures for fiscal, administrative and operational management of the identified clinics. Collaborates with division chief, clinical service chiefs, faculty, medical center, clinical practice organization, department leadership, and campus leaders to ensure divisional and departmental goals and objectives are achieved through initiative and management leadership. Develops operational reporting structure, providing growth and development opportunities to staff regardless of reporting relationship.
The Clinic Director provides sound management of resources; anticipates clinical needs, assist with recruitment of new faculty as needed to identify clinical responsibilities and space, and prepare matrices for faculty productivity. Supervises, hires, trains administrative and support staff. Conducts complex analysis of all revenue/expense reports; prepares annual budgets, forecasting revenue, anticipating growth trends and maximizing clinic sessions. Responsible for approving all expenses for various cost centers and division accounts; participates on committees that benefit the division and the department. The Clinic Director is responsible for clinical operations, financial management, patient flow, clinical quality, patient satisfaction, regulatory compliance, information technology & management of space and facilities. Actively involved in patient care as a provider and coordination of patient care in order to ensure the smooth progression of the patient's medical evaluation and treatment. Responsible for the general oversight of the quality assurance/quality improvement programs and reports to executive leadership on clinical matters including those related to quality issues.
- Bachelor’s Degree in relevant field.
- Seven (7) or more years of relevant experience.
- Demonstrated experience developing and implementing short and long range plans and strategies by applying trends, projections, growth and anticipated goals of the clinics.
- Demonstrated experience performing complex analyses involving programmatic and fiscal considerations, formation of action plans, and independently making decisions in all aspects.
- Experience managing budgets, coordinating multiple projects, and adapting programmatic objectives to changes in resources as affected by budgetary issues.
- Demonstrated administrative success in an academic medical environment with proven ability to analyze, interpret and apply management principles and practices for a large, multi-disciplined organization.
- Experience with strategic, financial and operational management.
- Strong leadership skills in personnel management, including experience providing direction, knowledge of sound management practices, team building techniques, providing recommendations in hiring and performance appraisals, providing guidance and instruction, communicating in an effective, professional and direct manner, and conducting appropriate disciplinary action if needed.
- Strong experience managing monthly finances, including budget variance analyses and development of action plans to stay below budget.
- Strong detailed understanding of clinical facility fee billing, Health care reform law and how it affects our revenue and operation.
- Proven working knowledge of Best Practices in clinical operations.
- Strong track record of successful leadership with attention to fiscal matters including profit margins, enhancing revenues, and controlling expenses.
- Ability to interpret policies and formulate workable plans, strategize, and offer solutions to faculty and staff.
- Demonstrated ability to prioritize workload and meet deadlines.
- Ability to work independently.
- Ability to cope with pressure and interruptions.
- Proven ability and experience working with clinic managers to determine staffing, supplies, equipment and other resources necessary to establish and maintain top quality clinical programs and patient care services.
- Proven Knowledge of CG-CHAPS and HCAPS surveys and how they affect clinical revenue, how to measure the results, how to create a performance improvement plan to address issues with the scores.
- Demonstrated ability to operate additional financial and personnel electronic systems such as EPSI, InfoPac, Press Ganey, iReport.
- Mastery of analytic tools including Excel, Access, Pivot tables, Cognos, Financial Link, clinical databases required, clinical forecasting required.
- Skill to compose correspondence independently on behalf of the Division Chief and/or Administrative Vice Chair, applying correct format, grammar, etc.
- Ability to convey complex concepts in writing and verbally in a professional and effective manner.
- Demonstrated ability to communicate clearly and effectively in verbal and written formats; Fluency in English required.
- BART; or BLS at time of hire with commitment to get BART w/in 6 months of hire date.
- Masters degree in healthcare administration or related field of study.
- Two (2) or more years managerial experience, including supervision, hiring, training and coaching direct reports.
- Equivalent experience in clinic management and operations.
- Experience involving quality management databases and data mining techniques.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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