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#103274 EO/SAA Operations Manager

Initial Review Date: Fri 1/17/2020

UCSD Layoff from Career Appointment: Apply by 1/6/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 1/7/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The UC San Diego Human Resources Department is the campus central office encompassing numerous core campus organizations that include DisAbility Counseling and Consulting, Equal Opportunity Services, Compensation and Classification, Benefits, Employee Relations, Talent Acquisition and Data Analytics, Faculty and Staff Assistance Program, Labor Relations, Retirement Resource Center, Policy Development and Work Life, Staff Education and Development, and Temporary Employment Services.

The incumbent reports to the Equal Opportunity Services (EOS) Director. Under general direction, the Operations Manager of Equal Opportunity/Staff Affirmative Action is responsible for independently developing, promoting, delivering and managing policies, procedures and programs to lead UC San Diego Campus and Health in demonstrating commitment to Affirmative Action compliance, per State and Federal regulations. Formulates and reviews policies and practices; and implements solutions to improve the staff affirmative action program, policies and reporting that may result in revisions to campus-wide policies and procedures. In conjunction with the EOS Director, the Operations Manager is also responsible for envisioning, developing and implementing comprehensive outreach/inreach strategies to promote UC San Diego as an employer of choice and demonstrate its strong commitment to workforce diversity.

The Operations Manager assumes responsibility for responding to inquiries and informal complaints of harassment and discrimination, assessing concerns and consulting with the UC San Diego community. Exercises independent judgment in the intake and resolution of complaints, and in establishing strategies for the resolution of identified problems. The Operations Manager independently operates to oversee office operations and provide work direction to EOS staff. The Operations Manager supervises career employees and provides budgetary oversight.

The Operations Manager works in conjunction with the Vice Chancellor Equity, Diversity and Inclusion office to review and present reports that reflect UC San Diego’s diversity and affirmative action progress. The incumbent works in conjunction with UC San Diego Vice Chancellors to develop action plans to address under-utilization in staff workforce representation.


  • Demonstrates advanced knowledge of equal employment opportunity and affirmative action programs and applies it to the completion of diverse equal employment opportunity assignments.

  • Demonstrates advanced judgment and technical experience in selecting methods and techniques for obtaining solutions and developing recommendations.

  • Demonstrates advanced level of political and organizational acumen.

  • Has in-depth knowledge of organizational policies and procedures; knowledge of functional area and understands how work may impact other areas.

  • In-depth knowledge of applicable state and federal laws as they pertain to employment and EEO requirements.

  • Possesses advanced level skills required to gather, organize and perform analyses on diverse equal employment opportunity / affirmative action programs and initiatives. Presents findings and makes recommendations that are significant to a department or unit, both verbally and in writing.

  • Demonstrated experience developing and implementing organization-wide programming to support and increase representation of underutilized groups.

  • Ability to interface effectively with groups/individuals in all areas (academic, research, healthcare and administrative) of the University. Knowledge of diverse populations. Thorough understanding of coalition building.

  • Ability to maintain confidentiality and be discrete. Commitment to principles of due process, fairness and respect. Ability to maintain neutrality in the face of resistance. Demonstrated experience in performing under stress with frequent distractions.

  • Experience in exercising independent judgment in the assessment, investigation and resolution of concerns brought to EO/SAA. Strong conflict resolution, problem solving techniques, interviewing, advising and investigation. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

  • Strong and effective interpersonal skills; the ability to listen well, be a creative problem solver, demonstrate sensitivity to and respect for people's needs. Work as part of a university-wide community to resolve complaints and issues.

  • Skill and sensitivity to interact with diverse constituencies of various gender/gender expression,ethnic, social, cultural economic and educational backgrounds in order to identify, investigate and facilitate problem resolution and to educate members of the University community effectively.

  • Ability to establish and maintain productive working relationships with University administrators, staff, faculty and students. Ability to assist or consult with administrators, staff and faculty in assessing procedural, policy or ethical concerns in complex matters.

  • Ability to suggest practical and effective recommendations, strong analytical and research skills to identify internal and external resources.

  • Skill in writing analytical and technical reports and ability to present research findings in written, verbal, and electronic formats that can be understood clearly by technical and non-technical audiences.

  • Skill in reading and understanding legal and technical documents such as government regulations, and court decisions and conveying this information to the University community.

  • Strong presentation and training skills to prepare, organize and conduct outreach and present EO/SAA related subject matter to the University community.

  • Broad technical skills and expertise with data management software such as Access, Excel, SPSS or other comparable software to organize, analyze, and present data.

  • Demonstrated ability to supervise staff, manage performance, and foster professional development.

  • Demonstrated competency and commitment to equity, diversity and inclusion.


  • Job offer is contingent upon satisfactory clearance based on Background Check results.

This position is designated as confidential under HEERA.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Payroll Title:
Hiring Salary Range
$75,000 - $103,100 / Year
Torrey Pines Center South
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon- Fri, 8am - 4:30pm