UCSD Layoff from Career Appointment: Apply by 10/14/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/24/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Moores Cancer Center Patient Access Manager, the Front Desk Scheduling Coordinator is responsible for a variety of clerical and administrative duties in support of daily patient services within all clinical areas. The scope encompasses greeting patients, check-in and check-out procedures, appointment scheduling for various Cancer Center clinics including, but not limited to, the Multi-Specialty Clinic, Infusion Center Scheduling, BMT, Breast Clinic, Perlman Outpatient Clinic, Fast Track, and Laboratory Services.
Conducts registration, insurance and authorization verification, updating patient demographics, appointment arrival, co-pay collection, printing of appropriate check-in forms, printing of wrist bands, managing/monitoring petty cash (cash drawer), clinic and infusion work queue review/update, MUC scheduler inbox/my chart message clearance, contacting patients as needed to schedule appointments, documenting via telephone encounters/staff messages via Epic, working closely with physicians, nurses, staff and other UCSD departments and staff.
This position is also interchangeable as a Call Center Specialist which is responsible for typical duties including customer service, answering multi-line incoming calls, completing the online registration, insurance/authorization verification, scheduling appointments, expediting EPIC orders by routed referrals through the MUC work queue. Other duties as assigned.
Three (3) years of experience or an equivalent combination of education and experience.
Demonstrated experience working in a large healthcare organization.
Prior scheduling experience.
Proven knowledge of third-party payors including federal, state and private health plans.
Experience with patient check-in/check-out and cash handling.
Demonstrated experience with insurance and authorizations.
Possess strong computer skills and be able to work between multiple systems during calls.
Must have excellent customer service skills.
- EPIC Cadence knowledge.
- Oncology experience.
- Bilingual English/Spanish
- Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
- Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
- Employment is subject to a criminal background check and pre-employment physical.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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