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#101127 Patient Access Rep

Initial Review Date: Fri 4/24/2020

UCSD Layoff from Career Appointment: Apply by 08/13/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 08/23/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will remain open until filled.


Under the general guidance of the Access Manager, Patient Access Rep/HAIII; pre-registers, pre-admits, and admits patients by telephone and/or in person.

Major duties include: efficiently collect accurate demographic information, review and interpret complex insurance benefits, obtaining prior authorizations, patient estimates, cash collections, interaction with public assistance programs (i.e., Medi-Cal, CCS) implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel, units and departments, and referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care.

Interact with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement.


  • Minimum three (3) years previous admissions/registration experience in a large, complex healthcare setting.

  • Demonstrated knowledge of insurance verification, registration, and medical terminology.

  • Proficient with MS Office: Outlook, Word, and Excel. Computer skills/ability to work between multiple systems accurately and efficiently.

  • Strong problem solving ability by using good judgment by applying these skills to assist customers and ensure customers expectations are met.

  • Ability to work in an interactive and collaborative environment, possess excellent customer service skills. Self-starter who is accountable and requires minimal direction and supervision.

  • Ability to interact effectively with the public, including patients, visitors, clinical and support staff. Must possess excellent customer service skills.

  • Excellent communication skills with ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.

  • Solid organizational skills with independent ability to set priorities, meet deadlines, and manage conflicting demands with limited supervision.

  • Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

  • Ability to maintain strict confidentiality and discretion.


  • Experience with insurance and authorization verification.

  • Strong knowledge of third party payors including federal, state, and private health plans.

  • Bilingual English/Spanish.

  • Demonstrated knowledge of medical terminology.

  • Knowledge and articulation of hospital patient forms, as required by JACAHO/GAD, etc.

  • Demonstrated prior cash handling experience.


  • Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health Sys
Payroll Title:
Thornton Scheduling and Patient Financial Services
Salary Range
Commensurate with Experience
La Jolla Medical Center
Appointment Type:
Appointment Percent:
EX Contract
Total Openings:
Work Schedule:
Variable, 4 hrs/day, Mon-Fri, including weekends and holidays


As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.